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Privacy Policy

Your privacy is important to us at TaxiWala. This privacy policy outlines how we collect, use, and protect your information when you use our services.

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Information Collection

We collect personal information like name, mobile number, email, and trip preferences only when you submit a booking or enquiry. This information helps us serve you better.

Data Protection

Your data is stored securely and is never sold or shared with third parties without your consent, unless legally required.

Communication

We may contact you via SMS, email, or WhatsApp for booking confirmations, updates, or promotions. You can opt out anytime.

Policy Updates

This policy may be updated occasionally. We encourage you to review it regularly for changes.

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Taxi & Driver Responsibilities

TaxiWala partners with third-party taxi providers and independent drivers. While we ensure that all our partners are verified and trained, TaxiWala shall not be held solely responsible for:

• Misbehavior or misconduct by the driver
• Vehicle breakdowns or unexpected delays
• Route deviations due to traffic or local issues
• Cancellations made by the driver or unavailability at last minute
• Disruptions due to weather, strikes, or local events

However, we do take customer feedback seriously and work continuously to improve our service quality by taking appropriate actions against reported issues.

Thank you for trusting TaxiWala! Your safety and data privacy is our top priority. 🚕✨